Wednesday, March 26, 2014

Questions A Cashier Should Never Ask!

Having worked in Customer Service for years now, it never ceases to amaze me what people will say. In this case,  I'm actually not talking about the customers. Last night, I walked into a store to pick up a couple of things.  It was about 9 o'clock so there was one cashier and a line about 4 people. I awkwardly fidgeted with my phone trying to waste time. The line moved pretty quickly we were finally up to the person in front of me. The woman hand over a box to the cashier, he grabs the box examines it and scans the product. Then I hear "So are you hoping it's positive or negative?" The poor woman stands there for a moment looking like she wants to curl up into a ball and die. "Well usually, I can tell how you want it to go, But I can't tell from your face." All while animating his face to show what people look like when they are purchasing pregnancy tests. She awkwardly shifts her feet again mumbles negative and swipes her card hoping to finish the transaction. He hands over the box and the receipt sans bag and says "Hope its negative for ya!" I walked up to the register avoiding eye contact and handed over my snacks and aspirin, I didn't want to hear his opinions on my shopping choices. 
Probably would have gotten some advice about not eating after 7.... In what world did this guy think it was okay to question a poor woman about her preference on a pregnancy test???? She is probably terrified more than anything and you just made it 500 times worse by calling attention to it. Anyone who has ever cashiered knows in the cases of pregnancy tests, condoms, and lube you just ring up the product, don't make eye contact and softly tell them the total making sure to quickly place the product in the bag so no one can see. I hope to god that poor woman takes the survey about the service she received because that cashier probably needs to learn where to draw the lines of conversation. Oy! the things you overhear in a store.... 

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